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  • What is Tri Level Images & Who Do We Serve?
    Tri Level Images, Inc. was established in 1988 as a California Type S Corporation. Even further, Tri Level Images is a family-run custom printing business and qualifies as a woman-owned, minority owned, small business. Some our customer profiles include little league sports, club teams, high schools, universities, municipalities, and businesses all over the US. In our 30+ years of experience, we have learned that there are two key aspects to our business, which are quality of work and responsiveness.
  • Diversity at Tri Level Images: Woman Owned, Minority Owned, Small Business
    Tri Level Images qualifies for the below types of diverse businesses: Woman Owned Minority Owned Small Business
  • How Long Has Tri Level Images Been in Business For?
    Tri Level Images, Inc. was founded in 1988 and has 34+ years of experience in the custom printing industry.
  • Is There a Minimum Order Quantity or Amount?
    Unfortunately, yes, there is a minimum order quantity / amount. As much as we would love to make everyone's custom designs come to life, we unfortunately cannot support one-offs due to the nature of the machinery that we operate. Tri Level Images operates larger, more sophisticated machinery, that requires the below minimums: 50 garments, or; $500
  • What is the Turnaround Time for an Order?
    The average turnaround time is generally between 2 and 6 weeks. However, turnaround time can vary based on a number of factors, including: design complexity, order quantity, and type of material being customized. It is important to remember, that our turnaround time starts after your product has been selected and delivered to our warehouse (as we can't start the process until all the product has arrived).
  • What Payment Methods Are Accepted?
    At Tri Level Images, we accept the below payment types: Check Debit Card Credit Card (+3% processing fee) Wire (for large orders only)
  • What is Tri Level Images' Return, Refund, & Cancellation Policy?
    Due to the nature of our business products cannot be returned to their original manufacturer and new buyers can't be found. Artwork & Shipping Artwork and shipping are non-refundable. Cancellations, Refunds, & Returns: Once Product is Ordered - Up to 40% of the quoted cost can be refunded and the merchandise can be returned to the customer (not to the manufacturer). Once the Product is Altered - No cancellations, refunds, or returns are possible.
  • Do I Have to Provide my Own Artwork?
    You are not required to provide your own artwork but it is preferred. If you do not have your own artwork: We will request a basic design file that we can work off of / clean up. There is an additional artwork fee of $100/hour to create the design.
  • What Types of Art Files are Preferred?
    Our preferred design files are vector art. Vector art typically comes in the below file extension formats: .ai .psd .pdf (occassionally)
  • Can Tri Level Images Provide Proofs or Mock-Ups?
    Yes! Tri Level Images provides a digital proof / mock-up with every order that is placed! This proof is typically in PDF format and will show the garment type, design location, design colors, and design size. The proof is not 100% accurate as the the final, finished, product will vary slightly due to the manual nature of the business and varying product sizes/materials.
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